Not everyone likes technology. Some are fearful of what it might mean for their job. Some are afraid they might break it and not be able to fix it. Some like the way things are now and don’t see a need to change. However, change is the only thing that’s certain, and technology not only increases efficiency but can also help us better serve our customers.
If I’m working with a customer and they are apprehensive about adopting new technologies, it’s important to listen and to try and understand the source of their concerns. As one who is encouraging people to embrace technology, I’ve found five common fears that must be overcome.